Refund policy

Every clubebitda.com product is made to order just for you. Because of that, we can't accept returns or exchanges for change of mind or the wrong size. But if something goes wrong on our end, we'll make it right. We stand behind our products more firmly than anyone stands behind an "adjusted" EBITDA figure.

What we cover

If your item arrives damaged, misprinted or defective, or is the wrong item, we'll send you a free replacement or give you a full refund for that item, whichever you prefer.

To qualify, please contact us within 30 days of delivery and include a photo of the problem. In most cases, you won't need to send the item back.

What we don't cover

Because each item is printed specifically for your order, we can't accept returns or exchanges for:

Change of mind, or no longer wanting the item
Ordering the wrong size, color, or style (please check the sizing details on the product page before ordering)
Minor variations in color or print placement compared with on-screen images, which can happen because monitors display colors differently
Orders shipped to an incorrect or incomplete address entered at checkout
Problems reported more than 30 days after delivery

Gift cards are non-refundable.

How to request a replacement or refund

Email support@clubebitda.com with:

Your order number
A short description of the problem
A clear photo showing the issue (for multiple affected items, one photo showing all of them together is ideal)

We'll review your request and reply with next steps. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

Lost packages

Lost in transit: If your package never arrives and tracking hasn't updated, email us within 30 days of the estimated delivery date. We'll investigate and, if it's confirmed lost, send a replacement or issue a refund.
Marked delivered but not received: Please check around your property, with neighbors or housemates, and with your building's mailroom or front desk. If you still can't find it, email us within 30 days of the delivery date. We'll help you file a claim with the carrier and work with you toward a replacement.

Wrong address

Please double-check your shipping address at checkout. Orders delivered to, or returned from, an incorrect or incomplete address entered by the customer are the customer's responsibility. If a package comes back to us, we can reship it once you confirm the correct address, at your cost.

Order cancellations

Orders usually go into production within a few hours of being placed. We can cancel an order, or change the address, only if it hasn't entered production yet. If you need to cancel, email support@clubebitda.com as soon as possible with your order number. Once production has started, we can't cancel the order.